livetrue

PRIVACY POLICY

Last Modified: 15 August, 2017

 

Introduction

Live True respects your privacy and is committed to protecting it through its compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit (a) http://livetrue.co.uk and b) http://workwonderland.com (including any content, functionality and services offered on or through such websites, whether as a guest or a registered user), and our practices for collecting, using, maintaining, protecting and disclosing that information. As used herein, “Live True” shall refer to each of the aforementioned websites, or any combination of them.

This Privacy Policy applies to information we collect on Live True or in e-mail, text and other electronic messages between you and Live True. It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on Live True.

Please read this policy carefully (before using Live True or submitting any personal information) to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use Live True. By accessing or using Live True, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of Live True after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Information We Collect About You and How We Collect It

We collect several types of information from and about users of Live True, including information (a) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card information (if voluntarily submitted by our visitors), or any other identifier by which you may be contacted online or offline (“personal information”); or (b) about your internet connection, the equipment you use to access Live True and usage details. We collect this information: (a) directly from you when you provide it to us, or (b) automatically as you navigate through Live True (which may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies).

Live True encourages you to review the privacy statements of websites you choose to link to from Live True so that you can understand how those websites collect, use and share your information. Live True is not responsible for the privacy statements or other content on websites outside of Live True.

 

Information You Provide To Us

The information we collect on or through Live True may include (a) information that you provide by filling in forms on Live True, including information provided at the time of registering to use Live True, subscribing to our service, or requesting further services; (b) records and copies of your correspondence (including e-mail addresses), if you contact us; (c) your responses to surveys that we might ask you to complete for research purposes; (d) details of transactions you carry out through Live True and of the fulfillment of your orders, including financial information you may be required to provide before placing an order through Live True; and (e) your search queries on Live True.

 

Information We Collect Through Automatic Data Collection Technologies

We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better.

As you navigate through and interact with Live True, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including (a) details of your visits to Live True, including traffic data, location data, logs and other communication data and the resources that you access and use on Live True, or (b) information about your computer and internet connection, including your IP address, operating system and browser type. We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services. Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined.

The information we collect automatically is statistical data and does not include personal information. The technologies we use for this automatic data collection may include cookies, and/or web beacons, described below:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of Live True. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website, allowing us to enhance your user experience.

Web Beacons. Emails and newsletters sent electronically, as well as Pages of Live True, may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Live True, for example, to count users who have visited those pages or opened an e-mail and for other related Live True statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If you visit Live True with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information (a) to present Live True and its contents to you; (b) to validate your compliance with the Terms of Use applicable to Live True; (c) for content improvement and feedback purposes; (d) to provide you with information, products or services that you request from us; (e) to reach you, when necessary, regarding your use of Live True and its products; (f) to contact you about our goods and services that may be of interest to you; (g) to fulfill any other purpose for which you provide it; (h) to provide you with notices about your account/subscription, including expiration and renewal notices; (i) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (j) to notify you about changes to Live True or any products or services we offer or provide though it; (k) in any other way we may describe when you provide the information; (m) for any other purpose with your consent.

By submitting your email address on Live True, you agree to receive email from Live True and its Websites. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorised us to contact them. We do not send unsolicited commercial emails, because we hate spam as much as you do.

 

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: (a) to fulfill the purpose for which you provide it; (b) for any other purpose disclosed by us when you provide the information; or (c) with your consent. We may also disclose your personal information (a) to comply with any court order, law or legal process, including to respond to any government or regulatory request; (b) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; or (c) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Live True, our customers or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

Live True may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Live True, and they are required to maintain the confidentiality of your information.

Except as otherwise stated herein, we will NEVER sell, rent or lease your personally identifiable information to third parties. However, by permitting us to collect this information, you will be able to receive information on other products and services that may be of interest to you. You also enable us to personalise your experience with us so that we can provide you with the highest quality of service.

 

Security of your Personal Information

Live True has implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored in a technically and physically secure environment. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and/or password for access to certain parts of Live True, you are responsible for keeping this username and/or password confidential. We ask you not to share your username or password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable measures to protect your information, we cannot guarantee the security of your personal information transmitted to Live True. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on Live True.

 

Children Under Thirteen

Live True does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Live True is not intended for children under 18 years of age. No one under age 18 may provide any information to or on Live True. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on Live True, make any purchases through Live True, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please email us at support@livetrue.co.uk.

 

Contact Information

Live True welcomes your questions or comments regarding this Statement of Privacy. We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods below.

Live True

Suite 80, 275 New North Road

London, N1 7AA

 

Email Address:

alison@livetrue.co.uk

 

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